Job Opportunities

Feb 8

Windows & Internet Instructor

America’s Remote Help Desk – ARHD
“CALL, CONNECT, RELAX”

America’s Remote Help Desk (ARHD) is a stable Maryland based IT outsource firm in our 10th year of business.
We are a National Infrastructure Management and Help Desk Service provider with a local presence in the
Baltimore/Washington market. We provide a cutting edge service offering with a sustainable competitive
advantage.

OPPORTUNITY:
Our Client is seeking a Windows & Internet Instructor. This is a Part Time hands-on computer training
position for users learning Windows 2000 and Windows XP, Microsoft Word, Internet and other basic
Microsoft applications. Training materials, manual and curriculum will be provided.

Our client is located in Baltimore, Maryland. Classes are held once a week for 2-1/2 hours
(4:30 pm – 7:00 pm). The position pays $25/hour.

RESPONSIBILITIES:
Teach and lead classes on various computer and/or work related skills.
Work within a classroom environment in a computer lab setup.
Train end-users in basic applications at the beginner level.
During class time, will provide individual assistance to students as needed.

EDUCATION AND EXPERIENCE REQUIREMENTS”
1. Candidate MUST be bi-lingual. (Spanish/English)
2. Position requires a minimum of mid level application experience.

We are an equal opportunity employer. For more information on our company, please visit us online
at www.remotehelpdesk.com. Submit resume to resumes@arhd.com

America’s Remote Help Desk – ARHD
“CALL, CONNECT, RELAX”

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Wachovia Store Manager

Position Location:

Washington, DC. (Additional locations may be available.)

Description:

Manages retail sales and service function. The primary goal is to serve the customers’ total financial service needs resulting in greater market share, wallet share and profitability. This is accomplished by creating a vital sales and service organization, promoting teamwork with partners and other corporate departments. Creates, trains and coaches a successful sales team through the development of staff as a competitive advantage. Responsible for effective staff salary administration and rewards. Develops and administers budgets, business development goals and objectives, staffing models, schedules and performance standards. The store manager level is determined by valuing a number of key store measurements.

Basic Qualifications:

2+ years financial services management experience (Assistant Branch Manager or Branch Manager) and 2+ years sales experience
2+ years interacting with people or customers
The ability to communicate fluently in Spanish (both written and oral communications)

Minimum Qualifications:

Demonstrated and/or proven ability to inspire, lead and motivate a team to achieve goals.
Must have a strong work ethic, careful attention to detail and compliance of policies and procedures.
Must be successful in hiring, developing, coaching and/or training staff.
Positive demeanor with an ability to motivate and inspire a team
A genuine empathy and concern for people – helping each team member achieve his/her potential.
Inspire a team to reach aggressive sales and customer service goals
Proven ability to engage, recognize and retain team members
Strong work ethic
Adaptable and flexible coaching style which takes into account the needs and learning styles of a diverse team
Organizational skills
Desire to progress and continually grow within the company
Professional (Verbal/Written Communication and Presence)
Strong communication skills – ability to provide meaningful context and align communications with our vision and values, consistently demonstrates proactive communication – constantly reaching out to team members informally.
Demonstrated skill in use of computers